e2bte Privacy Policy

This Privacy Policy ("Policy") describes how e2bte ("Platform", "we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("Player", "User", "you") who access or use the e2bte website at https://e2bte.org and all related services. This Policy forms part of the agreement between you and e2bte and should be read alongside our Terms & Conditions and Responsible Gaming Policy.

By using the e2bte platform you acknowledge that you have read and understood this Policy. If you do not agree to the collection and processing of your personal data as described in this Policy, you should not create an account or use the platform. We take your privacy seriously and are committed to handling your personal data with transparency, integrity, and in accordance with applicable data protection principles.

e2bte operates as a crypto-friendly online casino and sports betting platform serving players in Bangladesh and other permitted markets. Because we process financial transactions and are required to comply with anti-money laundering (AML) obligations and age verification requirements, the collection of personal data is a necessary part of operating a lawful, secure, and responsible platform. This Policy explains those needs in full.

Information You Provide Directly

When you register for an e2bte account, deposit funds, place bets, request withdrawals, or contact our support team, you provide us with personal information that we collect and process. This includes:

• Identity information: full name, date of birth, nationality, and government-issued identification document details submitted during KYC verification.
• Contact information: email address, mobile number, and residential address.
• Account credentials: username and hashed (never plain-text) password.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (such as the last four digits of a card or a bKash wallet number — never full payment credentials), and account balance history.
• Support communications: the content of any messages, emails, or chat logs you exchange with our customer support team.

Information Collected Automatically

When you access the e2bte platform, certain technical and behavioural data is collected automatically by our systems. This information helps us maintain platform security, improve the user experience, and detect fraud or suspicious activity. It includes:

• Device and technical identifiers: IP address, device type, operating system, browser type and version, and screen resolution.
• Session data: login timestamps, session duration, pages visited, game sessions initiated, bets placed, and gameplay actions taken during your session.
• Geolocation data: approximate location derived from your IP address, used to verify that you are accessing the platform from a permitted jurisdiction.
• Cookie and tracking data: see the Cookies section of this Policy for a full description of the cookies e2bte uses and how you can manage your cookie preferences.

Information from Third Parties

In certain circumstances e2bte may receive information about you from third-party sources. This includes identity verification results from our KYC service providers, fraud-screening signals from our payment processing partners, and — where required by law — information provided by regulatory or law enforcement authorities. We use this data solely for the purposes stated in this Policy.

e2bte processes your personal data only for legitimate, clearly defined purposes. We do not process data beyond what is necessary for those purposes. The specific uses for which we process your data are:

• Account registration and management: creating, verifying, and administering your player account, including password recovery and account security.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, and supported cryptocurrency networks, and maintaining transaction records.
• Identity and age verification: confirming that you meet the 21+ age requirement and that your identity matches the information provided during registration.
• Fraud prevention and AML compliance: monitoring account activity to detect and prevent fraudulent behaviour, money laundering, and other financial crimes, in compliance with applicable legal obligations.
• Platform improvement: using aggregated, anonymised session and gameplay data to identify technical issues, improve game performance, and enhance the overall user experience.
• Responsible gaming: using deposit, session, and gameplay data to identify patterns that may indicate problem gambling behaviour, and to activate responsible gaming tools where appropriate.
• Marketing communications: sending you promotional offers, bonus notifications, and platform updates by email — only where you have given your consent to receive such communications. You may opt out at any time.

e2bte does not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated systems flag an account for investigation (for example, due to a fraud detection signal), a human reviewer will assess the flagged activity before any account-level action is taken.

e2bte processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to perform our contract with you — for example, processing deposits, settling bets, and managing your account.
• Legal obligation: processing required to comply with applicable legal requirements, including AML obligations, age verification mandates, and responses to lawful regulatory or law enforcement requests.
• Legitimate interests: processing required for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: processing for optional marketing communications, where you have specifically opted in to receive such communications and may withdraw consent at any time.

e2bte does not sell your personal data to third parties. We share your information only in the specific, limited circumstances described below:

• Service providers: companies that provide services essential to platform operation, including payment processors (bKash, Nagad, Rocket, and cryptocurrency gateway providers), KYC and identity verification services, fraud detection providers, and cloud hosting infrastructure providers. These parties process data only on our instructions and are bound by strict data processing agreements.
• Game providers: certified game studios (such as Pragmatic Play, Evolution Gaming, and Ezugi) receive anonymised session and game-round data necessary to deliver and verify game outcomes. They do not receive your identity or financial information.
• Legal and regulatory authorities: where required by law, court order, or lawful regulatory request, e2bte will disclose personal data to the appropriate authorities. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of e2bte's business, personal data held by e2bte may be transferred to the acquiring entity. In such cases, we will notify affected users and ensure that any acquirer is bound by privacy obligations equivalent to those in this Policy.

e2bte does not share personal data with advertising networks, data brokers, social media platforms for targeting purposes, or any other parties not listed in this section. If we intend to share your data with any new category of recipient not described above, we will update this Policy and notify you before doing so.

e2bte processes financial transaction data in order to facilitate deposits and withdrawals. For mobile financial services (bKash, Nagad, Rocket, Upay), we store only the minimum necessary transaction reference and wallet identifier needed to process and reconcile payments — we do not store full mobile banking PINs or passwords. For cryptocurrency transactions, we record wallet addresses and transaction hashes for audit and AML compliance purposes.

All financial data is stored on encrypted servers and is accessible only to authorised e2bte personnel who need it to perform specific job functions. Access to financial data is logged and reviewed regularly as part of our internal security audit process. Transaction records are retained for the period required by applicable financial regulations, which may extend beyond the closure of your account.

e2bte uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device by your browser when you visit the e2bte website. They allow us to recognise your device across sessions, maintain your login state, and understand how the platform is being used. The e2bte platform uses only the following categories of cookie:

Types of Cookies We Use

• Strictly necessary cookies: these are required for the platform to function correctly. They maintain your login session, remember your language preference, and ensure secure navigation between pages. These cookies cannot be disabled without breaking platform functionality.
• Analytics cookies: these collect anonymised data about how users interact with the platform — such as which pages are most visited and where users navigate from. This data is used in aggregate to improve the platform and is never linked to your personal identity.
• Session security cookies: short-lived cookies that protect against cross-site request forgery (CSRF) and similar security threats. These expire at the end of your browser session.

e2bte does not use advertising or retargeting cookies, and does not share cookie data with advertising networks. You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies may affect your ability to log in and use certain platform features.

e2bte retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of five years following account closure, in order to comply with applicable AML and financial record-keeping regulations. KYC documents are retained for the period required by applicable law, which is typically five years from the date the account relationship ends. Game session and gameplay logs are retained for up to two years for dispute resolution, fraud prevention, and responsible gaming monitoring purposes.

Marketing preference data is deleted or anonymised promptly upon receipt of an opt-out request. Support communications are retained for up to three years for quality assurance and dispute resolution purposes. When data is no longer required, e2bte securely deletes or anonymises it so that it can no longer be linked to an individual.

e2bte recognises and respects your rights over your personal data. You may exercise the following rights by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data e2bte holds about you, along with information about how it is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to the withdrawal.

e2bte will respond to all verifiable privacy rights requests within 30 days. In complex cases we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. We may ask you to verify your identity before processing a rights request, to ensure that we do not inadvertently disclose personal data to an unauthorised person.

e2bte implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data in transit, AES-256 encryption for data at rest, role-based access controls limiting data access to authorised personnel only, regular penetration testing and vulnerability assessments of our platform infrastructure, and continuous fraud monitoring systems operating 24 hours a day.

While e2bte takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You play an important role in keeping your account secure: use a strong, unique password, do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect any unauthorised access to your account.

The e2bte platform is strictly intended for adults aged 21 and above. e2bte does not knowingly collect personal data from persons under the age of 21. If we discover or have reason to believe that a registered user is under 21, we will immediately suspend the account, investigate the matter, and securely delete any personal data collected in connection with that account as soon as our legal obligations permit. If you are a parent or guardian and believe that a minor may have created an e2bte account, please contact us immediately at [email protected].

e2bte reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered users by email to the address on their account and post a prominent notice on the e2bte website. The updated Policy will state the date from which it takes effect. Minor changes (such as clarifications that do not alter the substance of the Policy) may be made without specific notification.

Your continued use of the e2bte platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised Policy. We recommend that you review this Policy periodically to stay informed about how we protect your data. The version of the Policy in force at any given time is the version published on the e2bte website on that date.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way e2bte handles your personal data, our support team is available around the clock and will respond within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email us at: [email protected]